Cancellations
At Plump It Upp, we value your time and are committed to providing exceptional care and service to every client. To ensure we can accommodate all clients effectively and maintain the highest level of service, we ask that you review and respect the following policies.
Appointment Booking Policy
A valid credit card is required to secure all appointments. Your card will not be charged at the time of booking; however, it will be securely stored on your client profile and may be used to process applicable cancellation, rescheduling, or no-show fees in accordance with this policy.
Cancellation & Rescheduling Policy
Your appointment time is reserved exclusively for you. Late cancellations, missed appointments, or appointment changes made with insufficient notice leave gaps in our providers' schedules that could have been offered to another client.
We require a minimum of 72 hours' notice for any appointment cancellation or rescheduling request.
Appointments cancelled or rescheduled with less than 72 hours' notice will be subject to a $100 cancellation fee, which will be charged to the credit card on file.
No-Show Policy
Clients who fail to attend their scheduled appointment without prior notice will be considered a no-show and will be charged a $100 fee to the credit card on file.
Late Arrival Policy
We understand that delays can happen. As a courtesy, we allow a 15-minute grace period for late arrivals.
Clients arriving more than 15 minutes after their scheduled appointment time may be unable to receive their treatment and will be considered a missed appointment. In these cases, a $100 fee will be charged to the credit card on file.
Why We Have This Policy
This policy helps us:
• Provide timely and efficient service to all clients.
• Respect the schedules of our providers and other clients.
• Allocate treatment rooms, staff, and resources effectively.
• Reduce last-minute scheduling gaps.
• Maintain the high standard of care and service that Plump It Upp is known for.
Refund Policy
Treatments & Services
All treatments and services are non-refundable once rendered. Results may vary from person to person, and no guarantees can be made regarding individual outcomes.
Products
Unopened and unused products may be exchanged within 14 days of purchase, provided they remain sealed and in their original packaging.
Defective Products
If a product is found to be defective, we will gladly exchange it for the same item or a product of equal value. Please notify us within 14 days of purchase.
Store Credit
Store credit may be offered at the sole discretion of Plump It Upp for circumstances not covered above. Requests will be reviewed on a case-by-case basis.
Contact Information
If you have any questions about this policy or need to make changes to your appointment, please contact us:
Plump It Upp
5098 Dundas Street West, Unit A
Etobicoke, ON M9A 1C2
Phone: 289-834-9248
Email: info@plumpitupp.com
Thank you for choosing Plump It Upp. We appreciate your understanding and cooperation and look forward to helping you achieve your aesthetic goals.